The following products can not be returned:

• Personalized products
• Beauty products
• Perfumes without the protective film
• Bed Linen

Returned items must be sent in their original packaging along with all included materials (dust bags, cases, etc.).

Items must be intact, unworn, unwashed, and unaltered, with all original security seals still attached. When trying on shoes, please be careful not to scratch the soles or mark the box. Underwear, swimwear, and bikini bottoms must be tried on over personal underwear without removing the protective adhesive strip; otherwise, they will not be accepted for hygiene reasons. We will not accept any returns that have been worn or soiled.

Off-White packaging must not be used as an external shipping box.

If the item does not meet these requirements, it will not be accepted and will be returned to the customer at their expense.

Please note that all sets from the "HOME" collection must be returned carefully packed using the same materials received in the original packaging. It is important to completely fill any empty space inside the box to prevent movement during transport. off---white.com reserves the right to refuse returns that have not been properly packed or that use materials different from the originals.

You can return your order by requesting a return within 14 days from delivery by following these simple steps:

Request a Return Authorisation Number (RAN) in one of these two ways:

• If you are a registered user: you can access the “Orders” section in your account by clicking here. Find the order that contains the product or products that you would like to return and click on “Return product” and then follow the steps.
• If you are not registered: access the “Return Authorisation” section, found here.
  What is a RAN? Why do I have to request one?

(EU countries) Fill out and sign the Return Proforma Invoice that was sent with your order. Place it inside the package together with the packaged items ready to be returned.

(non-EU countries) Fill out and sign the Return Proforma Invoice that was sent with your order.
Make 4 copies so that you have 5 invoices in total. Place one inside the package together with the packaged items ready to be returned. Give the other 4 to the courier when they pick up the return as they are required for customs clearance.

I've lost the Return Proforma Invoice. How can I get a new one?

Attach the returns label to the outside of the package. It will have been sent together with your order.

I have lost the return label. How can I obtain another copy?

Contact the courier within 15 days of creating the RAN to book the package collection, consulting the details in the “How to book a return” section.

Off-White will refund the price of the products purchased by deducting the cost of the shipping cost of your return.

Valid only for online purchases

You can consult our Return Policy at any time by clicking here.

The return label was included in your order.

If you have lost the return label, please contact our Customer Service Team via the “Contact Us” link available below.

Please remember to provide the number of the order you wish to return.

The Return Proforma Invoice was included in your order. If you have misplaced it, please contact our Customer Service Team via the “Contact Us” link available below.

Request your Return Authorization Number here.

What is a RAN? Why do I have to request one?

Please note that we are unable to deliver to post office mailbox addresses or addresses where hold mail requests have been made. We do not ship via freight forwarders.

For your security, orders made by new users can only be sent to the billing address of the credit card holder or to a company that we can independently verify.

To prevent delays in processing your order, please make sure that your billing address matches the address your credit card is registered to, and that the cardholder’s name is written as it appears on the card.

Please make sure that you also enter your details correctly, so we can contact you if so required.